Teleclinic is a leading German telemedicine company based in Munich. The innovative platform gives patients convenient access to medical advice and treatment from home. Teleclinic attaches great importance to the highest medical standards and quality and offers a secure and user-friendly platform. Its goal is to improve health care and facilitate access to medical advice. The digital signature of prescriptions is an essential part of the range of services. In June 2022, sproof sign was chosen as a provider for digital signature workflows.

Company Name: telelclinic
Short description of the project:
The qualified signing of prescriptions from the doctor’s point of view is one of the most important use cases of the Munich-based telemedicine provider. Due to the highest demands on security, conformity and flexibility, the German player in the online healthcare sector has deeply integrated sproof sign for the comprehensive handling of signature processes.

Why sproof sign:
“Our goal was to find a signature provider that meets the highest standards on the one hand, but above all convinces with a very fast and simple signature workflow. sproof sign was the ideal partner.”

sproof: Why was the digital signature integrated into your platform?

Aumüller: Our main use case for the digital signature is that prescriptions are signed by doctors on our web platform in a qualified manner. We want to continuously adapt our product to the needs of users, both in terms of user experience and workflow. It was never our intention to develop our own product to provide qualified signatures. Instead, we wanted to integrate a third-party provider with sproof. sproof was the best solution for us because we could make individual adjustments. The cooperation was very close and we were able to implement our wishes and ideas to satisfy our customers.

sproof: Are only prescriptions signed by the doctors or are there other use cases?

Aumüller: Our main use case is the signing of private prescriptions. This is essentially what sproof is used for. We don’t have any other use cases, at least not at the moment.

sproof: What problem does Teleclinic solve?

Aumüller: teleclinic is an online platform where doctors can interact with patients online. As a patient, I no longer have to come to the practice in person. I can easily make a doctor’s appointment from home and talk to qualified doctors. We check the qualifications of the doctors in advance. The contact between patient and doctor takes place via a video call, in which all relevant problems of the patients can be discussed, be it the issuance of a prescription, a certificate of incapacity for work or a referral to a specialist. Numerous doctors from various disciplines are registered on our platform. In my area, we take care of the doctors’ requirements in particular, such as documentation, prescription issuance and billing. My team and I make sure that these processes run smoothly.

sproof: Can you say something about the frequency of signatures? How often is a signature actually needed?

Aumüller: Of course, this varies depending on the day and day of the week. There is less work on weekends than during the week. Over a period of three months, there are several hundred signatures per day on average. So that’s a pretty high number. If there are problems, we are quickly made aware of them, and we also get a lot of feedback from the doctors on how we can improve. It’s a very heavily used area of our product, so individual involvement is important to us.

“By integrating sproof, we’ve actually seen a significant reduction in the time it takes for clinicians to sign.”

Analena Aumüller
Product Manager

sproof: That sounds like an integral part of your business model and not just a secondary integration into your portfolio.

Aumüller: Prescriptions and the associated signature are an integral part of patient treatment.

sproof: Is the qualified signature essential for this use case? How quickly did it become clear when planning the feature that it had to be qualified signatures?

Aumüller: We had previously integrated qualified signatures through other providers, but the user experience was not as we had imagined for the doctors. Onboarding was lengthy and we couldn’t customize or co-create the user interface. It was an integration with limited capabilities and it was difficult to solve problems or get support. Therefore, we decided to find a solution that was more responsive to the needs of the users and that we could influence in some way. We have done a lot of research to find vendors on the market who allow for close collaboration and are willing to help shape the product. Regarding the signature standard: It was clear from the beginning that only qualified signatures would be considered. Prescriptions must be signed in a qualified manner, otherwise they cannot be redeemed at the pharmacy.

sproof: You talk about a better user journey for doctors. Where did you want to simplify the signing process?

Aumüller: With the previous solution, you had to jump back and forth between different tabs and it was very cumbersome overall. We wanted doctors to be able to work efficiently and saw potential for improvement, especially in the preparation of prescriptions. The process was not personalized and required multiple logins. We wanted to reduce the amount of time doctors spend on such user flows. By integrating sproof, we have actually seen a significant reduction in the time it takes for doctors to sign it.

sproof: We are very pleased about that. Can you estimate how much the signing process has accelerated?

Aumüller: We have looked at the figures since the full rollout in June last year and compared them with the previous year.
We looked at how long it takes doctors to successfully sign/issue a prescription. In other words, from clicking on the button to enter the workflow of the prescription issuance to successful signing.

The time for signing has been greatly reduced!

sproof: What are the most important features for your users?

Aumüller: For us, it was important that the doctor can complete the identification for the qualified SIgnatur within the app. The integration allows the doctor to be automatically redirected to the platform to complete the registration. It was also important to us that the process is self-explanatory and that the doctor knows where he is at any given time. The entire process is now very lean and the support effort is very low. The batch signature is of course one of the biggest benefits for our doctors?

sproof: Is the batch signature used a lot?

Aumüller: Since the prescriptions often have a very identical structure and the doctors know the prescription very well anyway, the batch signature in combination with the very clear document preview makes it possible to sign a large number of prescriptions with very few clicks and only one release with the mobile phone.

sproof: A final word?

Aumüller: We went into the cooperation with you with high expectations. The cooperation is very productive, adjustments are always implemented quickly.

sproof: Thank you very much for your time.